FAQ frequently asked questions

1. What is a PDF file?

A PDF (Portable Document Format) file is a universal file format that can be opened on almost all devices, such as computers, tablets and smartphones. It always retains its formatting, regardless of the device on which it is viewed.

2. How do I receive my PDF files after purchase?

After completing your order, you will receive an email with a download link. Click on the link to download your PDF file immediately. Check your spam folder if you do not see the email.

3. Can I download the PDF files multiple times?

Yes, usually you can download the files multiple times via the download link, within the valid period. Read the terms in your order confirmation to check how long the link remains active.

4. Can I print the PDF files?

Yes, all PDF files in our store are suitable for printing unless otherwise stated. Make sure you use a printer that supports the format of the document.

5. Can I edit the files?

Most of our PDF files are not editable to protect the content. If editable files are available, it will be clearly stated in the product description.

6. What should I do if the download link does not work?

If the download link does not work, please contact our customer service using the contact form. We will help you as soon as possible.

7. What payment methods do you accept?

We accept various payment methods, such as iDEAL, credit card and bank transfer. Check our payment page for more details.

8. Are there any additional costs?

No, there are no hidden costs. You only pay the price of the product as stated in our store.

9. Can I get a return or refund for a PDF file?

Due to the nature of digital products, we do not offer refunds after purchase. Please check the product description carefully before ordering. If you have any questions, please contact our customer service beforehand.

10. How can I contact you if I have other questions?

You can reach us at pdfcadeau@gmail.com or our contact form on the website. We aim to respond within 24 hours.